Autonomous-vehicle incident management
Operating AVs brings unique challenges in managing incidents effectively. AVFRST is designed to provide an incident-management framework built on ITIL principles — focused on prevention, prompt response, and continual improvement.
The framework
The framework can be tailored to the specific requirements of the operator and their operational domain, considering the regulatory environment and urban complexity. Its objectives: minimize the impact of incidents on public safety and traffic flow, ensure prompt response and stakeholder communication, identify root causes to prevent recurrence, and improve public trust in autonomous-vehicle technology.
Detected through vehicle monitoring systems, public and operator reporting, and integration with city traffic-management systems. Real-time identification is crucial for prompt response.
Logged into a centralized Incident Management System — time, GPS location, vehicle details and automation level, an initial assessment, and sensor data including speed, braking, and camera footage.
Classified by severity and impact: minor (no injuries, minimal damage), moderate (minor injuries or moderate damage), or major (severe injuries, fatalities, or major disruption).
Ranked by severity and impact on public safety so resources are allocated efficiently, with the most severe incidents receiving immediate attention.
Sensor data and logs analyzed for anomalies, coordination with manufacturers for technical assessment, and review of footage and conditions to identify root cause.
Corrective action — recovery vehicles, emergency medical services, software or hardware fixes, and traffic-management measures to restore normal flow.
Formally closed once corrective actions are verified, the resolution and lessons learned are documented, and stakeholders are notified as appropriate.
Communications plan
Coordination between local DOT, emergency services, and the operator; public communication via traffic alerts and news outlets; and regular updates to manufacturers, officials, and regulatory bodies on resolution progress.
Continual improvement
Root-cause analysis, post-incident reviews with stakeholders, and ongoing training for operators, responders, and city personnel on handling AV-related incidents effectively.
For operators who want it, AVFRST is designed to provide a 24x7x365 incident-management program drawing on experience across the transportation and software industries.